Policies
Refund policy
We have a 7 Day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at libralunaco@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return questions at libralunaco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) THIS INCLUDES BUT IS NOT LIMITED TO, LIPGLOSSES , GLITTERS, AND LIP LINERS) All Cosmetic sales are FINAL.We also do not accept returns for Jewelry, All Jewelry sales are Final. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at libralunaco@gmail.com.
Shipping policy
Processing Time: 2-7 business days (Excludes Saturdays, Sundays, and Holidays)
Jewelry Processing time: 3-4 days (depending the style) All Earrings are handmade and made to order.
Shipping is free for USA customers at $50+
Shipping time varies by package type and location. See tracking info for estimated delivery time.
Shipping rates are calculated by the size, weight, and destination.
We offer USPS Shipping. All packages are tracked.
Cancellation policy
To cancel an order please contact us within 24 hours of purchase. We do not accept cancellations after 24 hours.